This Refund Policy applies to all sessions booked through Squazyo™. By booking a session, you agree to these terms.

Session Cancellations

Player cancellations

• More than 24 hours before the session: Full refund to original payment method within 5–10 business days.
• Less than 24 hours before the session: No refund unless the coach agrees to waive the cancellation fee.
• No-show: No refund.

Coach cancellations

• Any cancellation by the coach: Full automatic refund to the player within 5–10 business days.
• Repeated coach cancellations may result in account suspension.

Tournament Mode sessions

• Cancellations more than 2 hours before the session: Full refund.
• Cancellations less than 2 hours before the session: No refund.
• If the tournament is cancelled or the match does not occur: Contact support@squazyo.app within 24 hours for a discretionary refund.

Subscription Refunds

Subscriptions are billed monthly or annually and are non-refundable for the current billing period. You may cancel at any time; cancellation takes effect at the end of the current period. No partial refunds are issued for unused time except where required by law.

Free trials: Cancel before the trial ends to avoid being charged. If you forget to cancel and are charged, contact support@squazyo.app within 7 days of the charge for a one-time courtesy refund.

Package Refunds

Session packages (bundles) are refundable for unused sessions only. Used sessions are non-refundable. Contact support@squazyo.app to request a partial refund on unused package sessions.

Disputes

If you are unhappy with a completed session, use the in-app dispute flow within 48 hours of session end. Squazyo will review the dispute and may issue a partial or full refund at our discretion. Our decision is final regarding the platform and does not limit your legal rights.

How Refunds Are Processed

All refunds are returned to the original payment method via Stripe. Processing time is typically 5–10 business days depending on your bank or card issuer. Squazyo does not issue refunds in cash or via alternative payment methods.

Apple / Google In-App Purchases

Subscriptions purchased through the App Store or Google Play are subject to Apple's or Google's refund policies. Contact Apple Support or Google Play Support directly for IAP refund requests.

Contact

For all refund requests: support@squazyo.app

Please include your booking ID, the date of the session, and the reason for your refund request.